Tecnita has helped the Business Advisory Centre Durham (BACD) transform and power up their business process through the efforts of our Tecnita technical team.

 

BACD was using Salesforce Classic and was not able to handle Lead Management, Duplication Management, Campaign management and many other business operations productively. The major challenge for the BACD was the absence of governance and maintenance to handle data duplication and manual processes that took much time and effort to complete.

 

The successful implementation of Lightning offered BACD Salesforce lead generation and management for over 200 annual events on Eventbrite using the excellent features of Salesforce such as the  Campaign Management This robust implementation streamlined the web to lead, campaign management, and process building efficiently.

 

The communication and integration between several business applications has created significant productivity increases and time efficiencies to their business process management.

 

The Executive Director of BACD, Teresa Shaver stated “I am beyond pleased with the migration and implementation of about 30 different tasks as well as streamlining our platform integrations, data integrity and other issues we had”.  The technical skill set of the team was robust with in-depth knowledge and experience with Salesforce as well as other app integrations like Eventbrite, Jotform and Zapier to name a few! 

                                                                  

About BACD

 

BACD is a not-for-profit organization that provides advice and guidance to businesses. BACD assists its clients with tools, knowledge, skills, and connections to set up and grow their business within the Region of Durham.